Material Information (Jelly Case)
- This is a jelly case made of soft TPU (polyurethane) material.
- It has a flexible and soft grip.
- With transparent color, you can save the smartphone’s own design and give a point at the same time.
Material Information (Hard Case)
- It is a thin and light polycarbonate hard case.
- It is strong against impact and has a soft grip.
- It can express colorful and vivid colors and is resistant to scratches and fading.
Product Precautions
- In the case of model cut, the actual color may differ depending on the environment of the filming location.
- In case of contamination, wet a towel with lukewarm water and wipe the contaminated part.
- Do not apply excessive force when replacing the case.
- If ethanol, acetone, or hand sanitizer come in direct contact with the case or wipe the case with excessive pressure with a wet tissue, the printed area may smudge or peel, so please be careful when using it.
- Although it has excellent durability, deformation may occur when exposed to high heat for a long time.
- Due to the nature of the process and TPU material, the case may be bent, which may cause a lifting phenomenon that does not fit snugly when worn on the product.
Product payment information
- In the case of large payments, the card company may call to confirm for safety. During the verification process, if it is determined that the order is not normal, such as the use of a stolen card or an order in the name of another person, the order may be suspended or canceled at will.
- In accordance with the Consumer Protection Act in Electronic Commerce, etc., when a minor purchases an item, the minor or legal representative may cancel the purchase if the legal representative does not agree.
Shipping Information
- Delivery Method: Courier
- Delivery area: Korea
- Shipping cost: 3,000 won
- Production and delivery period: about 2 weeks
Week 1 Mon-Sun: Receipt of order
Week 2 Mon-Wed: Product creation
Week 2 Thu-Fri: Product delivery
[Shipping Information]
- The shipping fee for South Korea is 3,000 won.
(However, shipping costs may be added for delivery to islands/mountainous/remote areas.) - Overseas shipping (EMS) is currently not supported.
- This product is made to order every week.
- Orders received Monday through Sunday will be shipped on Thursday through Friday.
- Average delivery date is within 2-3 business days after production completion.
- Delivery may be slightly delayed depending on the circumstances of the courier.
- Delivery time may vary depending on the delivery area.
- Combined shipping may not be possible depending on the ordered products.
Exchange and return information
[exchange refund]
- Since the package box is used to protect the product within the package, damage (dents, tears, scratches, marks, dents, etc.) and contamination may occur during the packaging and delivery process, and this does not qualify as a reason for exchange/return.
- Loss or omission due to incorrect shipping information is entirely the buyer’s responsibility.
– You are responsible for returns and non-receipt due to contact change, absence and address not corrected. - For accurate confirmation of defects and omissions, please shoot an unboxing video as a must.
– The seller may request an unboxing video to confirm defects and omissions. - In case of product defects such as shipping errors, damage, or defects, please contact us at support@rowoonlabs.io . In case of out of stock, it is difficult to resend.
[Exchange and return information]
Please be sure to contact us at support@rowoonlabs.io before proceeding with exchange or return.
If there is a problem with the product you received, please contact us within 7 days.
- Product defects such as delivery errors, damage, and defects: Exchanges and returns are possible within 90 days from the date of receipt in the case of product defects or misdelivery, and within 30 days from the date the fact was known, and leave a picture (video) so that it can be read. you have to give
- For returns due to simple change of heart, the delivery box must be unopened, and only the amount excluding the round-trip delivery fee will be refunded. (For phone cases and acrylic products, products are individually manufactured according to the order and cannot be returned due to simple change of mind.)
- In the following cases, returns and exchanges are not possible.
– Simple change of mind for phone cases and acrylic products
– In case the packaging is opened or the value of goods, etc. is significantly reduced due to packaging damage
– Product damage or damage due to customer’s negligence
– Minor scratches, discoloration and wrinkles on the outer packaging : The outer packaging is a protective agent to protect the product.
– Differences in design draft color : Color may differ from your monitor after printing.
– Differences in printing location and size : Errors may occur due to the difference in characteristics depending on the product material and most of the printing is done manually.
– Differences in color from existing product colors when additional orders are made : Product color and size may differ depending on the production period and production season. - If delivery is made without a prior exchange request, it may not be exchanged/returned.
- In the case of out-of-stock items, a refund may be issued instead of an exchange.
- After return consultation[CJ대한통운] Please send to
[Exchange/Return Procedure]
Attach your name, contact information, order/invoice number, and photo (video) along with the reason for the exchange.
If you send it to support@rowoonlabs.io , we will help you with the exchange after checking.
- Exchange and return inquiries: support@rowoonlabs.io
- Sending address: 76 Sangamsan-ro, Mapo-gu, Seoul YTN New Square B1 Mail Center Roone Company C&C
After checking the inquiry, collect the product ▶ Retrieve the product from the customer ▶ Arrive at the logistics branch ▶ After checking the product, resend the product (or return)
(In case of simple change of mind, shipping charges may apply.)
–
Material Information (Jelly Case)
- This is a jelly case made of soft TPU (polyurethane).
- It has a flexible and soft grip.
- With transparent colors, you can add points to your smartphone’s own design at the same time.
Material Information (Hard Case)
- It’s a thin and light polycarbonate hard case.
- It is shock resistant and has a soft grip.
- It is capable of expressing colorful and vivid colors and is resistant to scratches and color erasure.
Product Precautions
- The model cut may differ from the actual color depending on the environment of the filming location.
- In case of contamination, wipe the contaminated area by wetting the towel with lukewarm water.
- Do not apply excessive force when replacing the case.
- Be careful when using ethanol, acetone, and hand sanitizer, or if you wipe the case with excessive pressure with a wet tissue, the printing area may smudge or peel off.
- It is durable, but long-term exposure to high temperatures can cause deformation.
- Because of the nature of the process and TPU material, the case may be bent, which may not fit perfectly when worn on the product.
Product payment information
- In the case of high-value payments, the credit card company may call you to confirm for your safety. During the verification process, if you determine that the order is not a normal order, such as the use of a stolen card or an order in another person’s name, you may arbitrarily suspend or cancel the order.
- In accordance with the Consumer Protection Act in e-commerce, etc., if a minor purchases goods, the minor himself or the legal representative may cancel the purchase if the legal representative disagrees.
Shipping information
- Delivery method: Parcel service
- Delivery area: Korea
- Shipping cost: KRW 3,000
- Production and delivery period: approximately 2 weeks
Week 1 Monday ~ Sunday: Order received
Week 2 Mon ~ Wed: Product Production
Week 2 Thursday ~ Friday: Product delivery
[Delivery information]
- The delivery fee is 3,000 won in Korea.
(However, shipping charges may be added for delivery to some areas of islands/mountains/outlands.) - International shipping (EMS) is not currently supported.
- This product is custom-made every week.
- Orders received from Monday to Sunday will be delivered on Thursday to Friday.
- The average delivery date is within 2-3 business days of completion of production.
- Delivery may be delayed depending on the delivery company’s situation.
- The delivery period may vary depending on the delivery area.
- Bundled delivery may not be possible depending on the product you ordered.
Exchange and Return Information
[Exchange/refund]
- The package box is intended to protect the product within the package and may cause damage (dents, tears, scratches, scratches, scratches, dents, etc.) and contamination during packaging and delivery, which is not applicable to exchange/return reasons.
- The buyer is solely responsible for any loss or omission of delivery due to incorrect delivery information.
– You are also responsible for the return or not received due to change of contact, absence, and non-correction. - Please shoot the opening video for the exact confirmation of defects and omissions.
– The seller may request an opening video to check for defects and omissions. - If there is a product defect such as delivery error, damage, or defect, please contact support@rowoonlabs.io , and it is difficult to resend it in case of out of stock.
[Exchange and Return Information]
Please make sure to contact support@rowoonlabs.io before exchanging and returning.
If there is a problem with the product you received, please contact us within 7 days.
- Product defects such as delivery error, damage, defect, etc.: In the case of product defects or incorrect delivery, you must leave a picture (video) so that it can be exchanged or returned within 90 days from the date of receipt, and within 30 days from the date of finding out.
- For returns caused by a simple change of mind, the delivery box must be unopened, and only the amount excluding round trip delivery fees will be refunded. (Phone cases and acrylic products are produced individually according to orders, and you cannot return them because of a simple change of mind.)
- The following items cannot be returned or exchanged.
– Phone case, simple change of acrylic product
– Where the value of goods, etc. is significantly reduced due to the opening of the package or damage to the packaging
– Damage to the product due to customer carelessness
– Minor scratches, discoloration and crumpling on exterior packaging: Exterior packaging is a protective agent to protect the product.
– Color difference of design draft: Color difference may occur with monitor after printing.
– Differences in print location and size: Differences in characteristics depending on product material and errors can occur in that most printing is done manually.
– Additional orders may differ in color from the existing product color: Product color and size may vary by production time and season. - If you ship without a pre-exchange request, it may not be exchangeable/returnable.
- In the case of out of stock, a refund may be processed instead of an exchange.
- Please send it to[CJ Korea Express] after consulting with the product return.
[Exchange/Return Procedure]
If you attach your name, contact information, order/invoice number, and photo (video) along with the reason for the exchange,
we will help you with the exchange after checking it.
- Inquiries about exchanges and returns: support@rowoonlabs.io
- Sending address: ROWOON COMPANY C&C, Mail Center, B1F, YTN New Square, 76, Sangamsan-ro, Mapo-gu, Seoul, Republic of Korea
After confirming your inquiry, collection of products from the customer, check the product when the logistics branch arrives, and then resend the product (or return)
(For a simple change of mind, shipping costs may be incurred.)
